By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods and are produced only after customers purchase has been made and confirmed. Prior to customers’ purchase, no stock of the purchased goods exists.
The order can be cancel and make adjustments upon the first 24 hours of the original order. Because Meet Hank is a print on demand company which shipped daily, once the item is shipped it cannot be modified or cancelled. Please take note that order placed using promo are not eligible from cancellation policy.
Meet Hank makes every effort to ensure that all of our items are made of high-quality materials and that they are delivered on time and precisely. Customer are protected under our Returns and Exchanges Policy for a full 30 days after the purchase date. We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
We do NOT accept refund and replace because of incorrect selection of sizes, colors, designs, etc. However, Meet Hank will support our customers for replacing item, but you need to pay the extra shipping fee and handling fee (this fee vary per type of item such as T-Shirt, Sweatshirt, etc).
If the product is a different size/image from the ones you purchased on the website, or the measurements chart on the website is incorrect, we’ll gladly give you a refund or send you a free replacement. Furthurmore, if you are dissatisfied with your purchase in any way, please contact us and we will work with you to find a solution since, as we previously stated, your happiness is our primary concern and our assurance.
Note: Kindly accept for a 20% difference in color between advertised pictures and the real product you received, since marketed images may change slightly in color from the actual item because of the lighting during photo shoots or the monitor’s display.
Most of the time, if there is an unpleasant issue, we just re-ship the item at our expense, which is really unusual, but you should be aware of it anyhow, so please don’t be concerned.
Check your bank account again if you haven’t received a refund yet. Then call your credit card company; the refund may take some time to appear on your account. The next step is to call your bank. There is frequently some processing time before a refund is issued. If you’ve done everything listed above and still have not received your refund, please contact us.
If there are any question, please contact us.